FAQ's

 

What types of home decor items do you offer?

trendy-oasis specializes in a diverse selection of home decor items, including intricately designed lanterns and vibrant textiles. Our products are curated to blend traditional craftsmanship with modern aesthetics, ensuring that each piece adds a unique charm to your home.

How can I ensure the quality of the products I purchase?

We prioritize quality in our offerings. Each item is carefully selected for its craftsmanship and design. We encourage customers to review product descriptions and images on our website to understand the materials and construction of each piece.

What is your return policy?

We have a 30-day return policy. To be eligible for a return, items must be in the same condition as received, unworn or unused, with tags, and in their original packaging. A receipt or proof of purchase is also required. For more details, please refer to our return policy section.

How do I initiate a return?

To initiate a return, please contact us at ahmad.mix.master1@gmail.com. We will provide you with a return shipping label and instructions on how to send your package back to us.

Are there any items that cannot be returned?

Yes, certain items are non-returnable, including perishable goods, custom products, and personal care items. Additionally, we do not accept returns on sale items or gift cards. If you have questions about a specific item, please reach out to us for clarification.

How long does it take to process a refund?

Once we receive and inspect your return, we will notify you of the approval status. If approved, refunds will be processed to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to post the refund.

Do you offer exchanges?

The fastest way to obtain a different item is to return the original item and make a separate purchase for the new item once the return is accepted.

What should I do if my item arrives damaged or incorrect?

If your order arrives defective, damaged, or incorrect, please inspect the item immediately and contact us at ahmad.mix.master1@gmail.com. We will evaluate the issue and work to resolve it promptly.

Do you ship internationally?

Yes, we offer international shipping. Shipping costs and delivery times may vary based on the destination. Please refer to our shipping policy for more detailed information.